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Shipping

When will I receive my sign?

Production: 1–3 business days after design approval

Shipping: typically 3–10 business days depending on destination

We understand a lot of our signs are used for important events such as weddings, birthdays, functions, grand openings etc. If you do have an event date please include these details in the notes when ordering. Alternatively please reach out to us if you have any queries.

How much will shipping cost?

Neon Seasons provide free shipping on all orders. The final price is what you pay for at checkout!

Can you provide worldwide shipping?

Absolutely! we ship our LED Neon Signs anywhere in the world.

How do I track my order?

Neon Seasons will email your tracking number once it has been shipped. If you don't receive your tracking number within 10 business days, please reach out to us on: info@neonseasons.com.au

What if my sign arrives damages in transit?

In the very unlikely event that your LED Neon Sign arrives damaged in transit, please contact us immediately so that we can provide you with a resolution.

You will need to send us photos of the packaging as well as any damages to the sign. A short video of the sign with the packaging is also recommended. The damages will need to be reported to Neon Seasons within 30 days upon delivery of the sign.

Once the above items have been actioned, a replacement sign will be resent to you.

Do you ship custom neon signs worldwide?

Yes. Neon Seasons is an Australian-owned business and we ship custom LED neon signs worldwide.

Our main markets include the USA, Australia and Canada, and we also ship to customers in other countries.

How long does it take to make a custom neon sign?

Our standard production time is approximately 1–3 business days after the design has been approved.

Shipping time depends on your destination and shipping method. Please contact us if you have a specific event date or deadline so we can check the available shipping options.

Where are your neon signs made?

Neon Seasons is an Australian-owned business, while our custom LED neon signs are manufactured by our production team in China and shipped to customers worldwide.

Our Australian team manages customer communication, design requirements and orders, while our manufacturing team produces the signs according to the approved designs.

Custom LED Neon Signs

What are custom neon signs?

Our website provides you with the option to create your very own neon sign. Using our CREATE YOUR SIGN tool, you will be able to customise the text, font, colour, size and much more.

How much does a custom neon sign cost?

Small custom neon signs

From $100-200

Medium neon signs

From $200-400

Large logo neon signs

From $400-1000

Wedding neon signs

From $250-350

The cost of a custom neon sign depends on the size, design complexity, colours and backing style. Smaller text signs generally cost less, while large logo signs and detailed designs require more materials. Contact us with your design and preferred size for a free quote.

How long does a custom neon sign take to make?

Most custom LED neon signs are produced within 1–3 business days after the design is approved. Shipping time depends on the destination and it normally takes around 4-7 business days arrive.

Can I send my own logo?

Yes. You can send us your logo, artwork or reference image and our design team can create a custom neon version for you.

Can I choose the neon colour?

Yes. We offer a range of LED neon colours including warm white, white, ice blue, pink, red, green, purple and other colours depending on the design.

Can custom neon signs be used outdoors?

Yes. We make the watre-proof neon sign for outdoor using.

Do you provide a design proof?

Yes. We can provide a digital mockup for approval before production.

Can I use a dimmer?

Yes. Our LED neon signs can be supplied with dimming controls or remote controller.

How do I install a neon sign?

Our custom LED neon signs come with pre-drilled mounting holes and the necessary mounting hardware for easy installation. Simply mark the mounting points on your wall, drill the appropriate holes, install the screws and secure the sign in place. We also provide hanging chain to hang it up on the wall easily.

What if I want a sign that can't be created using your Custom tool?

If our online customiser tool is unable to deliver the design requirements that you are after, please reach out to us. We are custom neon sign experts and able to transform any design into a neon sign. Feel free to UPLOAD YOUR IMAGE or drop us an email at info@neonseasons.com and we will be more than happy to assist.

I have a Business Logo. Can I create this into a neon sign?

Yes you can! We can help you to turn your dreams into reality, with our expert inhouse design team we can assist you along the design phase. Just send through your designs and let us work our magic. Alternatively check out our BUSINESS LOGO SIGNS for some inspiration.

What size neon sign should I choose?

The best size depends on where you plan to install the sign and how far away it will be viewed. If you're unsure, send us a photo of the installation area along with the wall or space measurements, and we can recommend a suitable size.

Can I see a mockup before I order?

Yes. We can create a digital mockup of your custom neon sign so you can review the design before production. If you need changes to the font, colour, layout or size, we can adjust the design before you approve it.

Can I make a neon sign from my own logo or design?

Yes! We can create a custom LED neon sign from your logo, artwork, wording, drawing or reference image. Simply upload your design or send it to us, and our design team can help turn your idea into a custom neon sign.

Do you offer free design mockups?

Sure do! We provide free design services for any custom designs that you may have. Send us an image of your design and our expert designer team will provide you a mockup within a few hours. We will work with you on your design until you are 100% satisfied.

What colours are available?

We offer a range of LED neon colours, including warm white, white, pink, red, blue, ice blue, purple and other colour options depending on the design. If you have a specific colour in mind, let us know and we'll check the available option for you.

Do you make neon signs for weddings and events?

Yes. We make personalised neon signs for weddings, engagements, birthdays, parties, corporate events and other special occasions.

Popular options include names, initials, wedding dates, quotes and custom logos.

Can you make a custom business logo neon sign?

Absolutely. Custom logo neon signs are one of our specialties. We can create signs for businesses, salons, restaurants, cafés, bars, offices, studios, retail stores and other commercial spaces.

You can upload your logo and we'll prepare a custom design for you.

What materials do you use for your neon signs?

Here at Neon Seasons we have moved away from the traditional glass tubing craftsmanship which can easily shatter and emit gas when broken. Instead, we only use LED Neon technology to create your designs. LED itself is a cost efficient, flexible and much safer way to create neon in today's world. It can produce a much higher quality of light over a wide range of colour for you to choose from. LEDs also release less heat unlike the traditional neons and are safe to touch.

Can I use a battery box instead of a power outlet?

Yes — we offer a battery-powered option for our neon signs, which is especially popular for weddings, parties and events where there isn't a power outlet nearby, or when you just want the simplest possible setup.

For signs that will be on for long stretches every night at home, we generally still recommend the standard plug-in power supply, since battery runtime depends on the sign size and usage.

What does the acrylic backing look like?

We offer different backing styles depending on the design, including clear acrylic and cut-to-shape options.

For many custom designs, the acrylic backing is cut around the design so that the background becomes less visible when the sign is mounted.

We also provide black and mirror acrylic backing.

We can recommend the best backing style based on your logo or artwork.

Can neon signs be used outdoors?

Some custom LED neon signs can be made for outdoor applications, but the appropriate specifications depend on the location and exposure to weather.

If you plan to install your sign outdoors, please tell us before ordering so we can confirm whether the design and electrical components are suitable for your intended location.

Do I have to drill into my wall to install my sign?

Not necessarily — most signs can be installed either with a wall-mounting kit (screwed to the wall) or with a hanging wire on a hook, with no drilling required. The hanging wire method is especially popular for weddings and events, since it's easy to hang directly on a flower arch, wedding backdrop or photo booth frame.

Design Process

What Colours are available?

Neon Seasons offer a total of 14 colours to choose from on our CREATE YOUR SIGN tool.

We also offer RBG colour changing signs which as the name suggests, allows you to change colours using a remote control.

What Sizes are available?

We offer a wide range of sizes for our neon signs from as small as 40cm up to 200cm. If you require outside of this size range please contact us to discuss.

What Fonts are available?

Neon Seasons offers an extensive range of over 40 fonts to choose from. These range from script fonts, bold block fonts and double lined fonts. If your preferred font isn't listed on our CREATE YOUR SIGN tool just contact us with your preferred font and we will make it work.

Can I choose a font I have seen somewhere else?

Yes you can! We have a selection of over 40 fonts to choose from. However, if you have a specific font which is not on our list, our expert design team will still be able to create your design.

Product Information

Where are your LED neon signs made?

Our design team are located in both Australia and USA. However, our LED Neon signs are manufactured overseas in China.

Can Neon Signs be used outdoors?

We can make our signs suitable for outdoor use by providing a silicone water proof coat. In order to choose this option, you will need to select the "Waterproof" option under the Materials section.

What is the lifespan for your Neon sign?

Both traditional and LED Neons have a good overall lifespan.

Our neon signs can have a lifespan around 3-5 years, with an estimated usage of around 50,000+ hours.

Are LED neon signs safe?

Our LED neon signs are powered by 12V which is a lower voltage than a traditional neon gas light. The low voltage output ensures the surface doesn't heat up even after extended hours of use. And are completely safe to touch.

Do neon signs require any maintenance?

Nope. Our LED Neon Signs are environmentally free and do not require any ongoing maintenance.

What is my Neon Sign made from?

Your sign comes with a clear transparent backboard made from acrylic.

The LED neon strips comprise of very small LED lights which is then covered by white or coloured neon flex silicone.

What comes with my sign?

All our Neon signs are quality controlled and pre-tested to ensure that they are ready for you to use straight away.

Your neon sign will be mounted on the acrylic backing or any backing of your choice and in your chosen colour, with a transparent cord. The backing will come with pre drilled holes which allows you to hang on the wall.

Accessories for hanging on the wall will also be included such as chains.

Your sign will come with a power supply adapter and is based on the region you choose ((US, AUS, CAN, EU).

Your neon sign will also come with a dimmer switch or remote control (dependant on which option you select, note remote control option will incur additional charges)

I found another cheaper neon sign compared to Neon Seasons.

We are committed to providing the best products at the absolute best prices. If you find a cheaper price please let us know and we will either price match or beat that price.

What is included with my neon sign?

Your order will generally include the custom LED neon sign, power supply and installation hardware appropriate for your selected configuration.

Additional options such as dimmers, remote controls, solar panels or other accessories depend on the product and options selected.

Can I change the font, colour or design?

Yes. Your custom neon sign can be designed according to your requirements.

You can request changes to the font, layout, colours, size and other design details during the mockup stage.

We recommend approving the final mockup carefully before production begins.

What types of neon signs can you make?

Neon Seaons can make anything and everything! Our signs can be used for a wide range of applications, we make:

- Wedding Signs
- Party Signs
- Birthday Signs
- Bar Signs
- Business Logo Signs
- Event Signs
- Restaurant Signs
- Anime Signs

What are neon signs used for?

Our signs are fit for any purpose such as: Weddings, Anniversary's, Functions, Events, Parties, Business Logo, Gifts, Home Decor or Personal use.

Can a neon sign be hardwired?

Yes, hardwired options may be available depending on the sign and design.

If you would like your sign connected directly to a wall switch or electrical circuit, please let us know before ordering so we can provide the appropriate configuration.

Hardwired electrical installation should be completed by a qualified electrician.

Will my LED neon sign buzz or make noise?

No — unlike traditional glass neon, which relies on a humming transformer, our LED neon signs run on a quiet, low-voltage LED strip, so you shouldn't hear any buzzing or noise.

What's the difference between LED neon and traditional glass neon signs?

LED neon uses a flexible LED strip instead of gas-filled glass tubing, which makes it more affordable, safer (no glass or gas), cooler to the touch, and longer-lasting than traditional neon. Read our full comparison in Traditional Neon vs LED Neon Signs.

How do I clean my neon sign?

Unplug your sign first, then gently wipe the acrylic surface with a soft, dry cloth. Avoid harsh chemical cleaners.

How much electricity does a neon sign use?

LED neon is very energy-efficient — most of the electricity goes directly into producing light rather than heat, unlike traditional light bulbs. LED neon typically runs on a low 12V power supply, uses around 9 watts per meter of tube, and is rated for 50,000+ hours of use.

For example, a sign with 5 meters of LED tube uses about 45 watts per hour of electricity — roughly the same as a couple of standard LED light bulbs — so running it for several hours a day only adds a small amount to your electricity bill.

Will the power plug work in my country?

Yes — every neon sign ships with a power adapter fitted with the correct plug type for your country, so it plugs in safely and works with your local electrical outlets, wherever you're ordering from.

How much does my neon sign weigh?

Weight depends on the size of your sign: small signs weigh around 1–2 kg, medium signs around 3–5 kg, and large signs 5 kg or more. All the mounting hardware included in your kit is rated to safely support this weight.

How long is the power cord?

Every sign comes with a standard 3-meter (about 10 ft) power cord. If you need extra reach for your setup, just let us know and we can arrange a longer cord.

Does an LED neon sign get hot to the touch?

No — our LED neon signs don't get hot to the touch. They may feel slightly warm after being on for a long time, but stay safe to touch, which is one reason they're a popular choice for kids' bedrooms and low-traffic areas.

What size neon sign is best for a bedroom?

For bedrooms, most customers choose a sign in the 50–80 cm range — it's our most popular size, especially for personalized kids' name signs.

Is an LED neon sign safe for a kid's room?

Yes — LED neon runs cool and uses low-voltage LED lighting, which is why it's a popular choice for kids' name signs and bedroom decor.

Returns and Exchanges

What is your Return and Exchange Policy?

Please reach out to us on info@neonseason.com for any queries related to returns or exchanges. Unfortunately, once your order is processed and in production, it cannot be cancelled or refunded. However, we do offer returns and refunds for any faulty products, please ensure you provide photos and videos of any damages to the sign. The final resolve for faulty products, including refunds for the cost of the product is decided on a case by case basis depending on the source of the fault.

Do your neon signs come with a warranty?

Yes. Our custom LED neon signs come with a 2-year warranty.

The warranty covers eligible manufacturing and product faults according to our warranty terms.

What if I Change my mind and want to return my LED sign?

Unfortunately our Neon signs are not eligible for returns due to change of mind. Please reach out to us if you are unsure or have any queries before making purchase.

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